Privacy Policy for 3DSDS.co.uk

 

Last Updated: 19/10/2026

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1. Introduction
3D Structural Detailing Services Limited ("we," "our," or "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.

 

2. The Data We Collect
We may collect and process the following types of personal information:
Identity Data: Name, username, or similar identifier.
Contact Data: Email address, telephone number, and billing/delivery address.
Financial Data: Payment card details (processed via secure third-party gateways; we do not store full card details on our servers).
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
Usage Data: Information about how you use our website, products, and services.
Marketing Data: Your preferences in receiving marketing from us and our third parties.

 

3. How We Collect Your Data
We use different methods to collect data from and about you:
Direct Interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, or email.
Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment and browsing patterns via cookies and server logs.
Third Parties: We may receive data from analytics providers (such as Google Analytics) or payment processors.

 

4. Legal Basis for Processing
Under GDPR, we only process your data if we have a legal basis to do so:
Consent: You have given clear consent for us to process your data for a specific purpose (e.g., signing up for a newsletter).
Contract: The processing is necessary for a contract we have with you (e.g., delivering a 3D design or product).
Legal Obligation: The processing is necessary for us to comply with the law (e.g., tax records).
Legitimate Interests: The processing is necessary for our legitimate business interests, provided those interests do not override your fundamental rights.

 

5. How We Use Your Information
We use your data to:
Process and deliver your orders.
Manage our relationship with you (e.g., notifying you about changes to our terms).
Improve our website, products, and customer experiences.
Send you marketing communications (where you have opted in).
Prevent fraud and ensure the security of our website.

 

6. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. For example, financial records are typically kept for six years to comply with UK tax law.

 

7. Your Legal Rights
Under the GDPR, you have the following rights:
Right of Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can ask us to correct inaccurate or incomplete data.
Right to Erasure ("Right to be Forgotten"): You can ask us to delete your data in certain circumstances.
Right to Restrict Processing: You can ask us to suspend the processing of your data.
Right to Data Portability: You can request the transfer of your data to another party in a structured, machine-readable format.
Right to Object: You can object to the processing of your data for direct marketing.

To exercise any of these rights, please contact us at enquiries@3dsds.co.uk

 

8. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed in an unauthorized way. Access to your personal data is limited to employees and partners who have a business need to know.

 

9. Third-Party Disclosures
We do not sell your personal data. We may share your data with trusted third parties, such as:
Payment Providers: (e.g., Stripe, PayPal) to process payments.
Delivery Services: (e.g., Royal Mail, DPD, Wetransfer) to deliver your Projects.
IT Service Providers: Hosting and email services that support our operations.

 

10. International Transfers
If we transfer your data outside the UK or European Economic Area (EEA), we ensure a similar degree of protection is afforded to it by ensuring appropriate safeguards are in place.

 

11. Contact Details
If you have any questions about this privacy policy or our privacy practices, please contact:

Email: enquiries@3dsds.co.uk
 

You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).